Privacy Policy

1. Information We Collect

When you contact us through our website, call us, or visit our shop, we may collect the following information:

• Name and contact information (phone number, email address)
• Vehicle information (year, make, model, and description of the issue)
• Messages or notes you provide through our contact or appointment forms
• Usage data collected automatically when you visit our website (see "Cookies & Analytics" below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule appointments
• To diagnose and repair your vehicle
• To communicate with you about your vehicle's service status
• To improve our website and customer experience
• To send appointment reminders or follow-up communications (only if you have contacted us first)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who help us operate our website (e.g., hosting, analytics) under strict confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Ruben's Auto Repair & A/C Service, our customers, or the public

4. Cookies & Analytics

Our website uses Google Analytics to help us understand how visitors use the site. Google Analytics collects information such as how often users visit, what pages they view, and what other sites they visited prior to coming to our website.

Google Analytics uses cookies — small text files stored on your device — to collect this information. The data collected is aggregated and anonymous. We do not use cookies to collect personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

5. reCAPTCHA

Our contact and appointment forms use Google reCAPTCHA to protect against spam and abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis.

Your use of reCAPTCHA is subject to Google's Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal or reporting requirements. Contact and appointment form submissions are retained for a reasonable period to facilitate follow-up communication and service records.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future communications from us

To exercise any of these rights, please contact us at (832) 607-0968 or rubensautorepairhouston@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Phone: (832) 607-0968
• Email: rubensautorepairhouston@gmail.com
• Address: 906 Aldine Bender Rd, Houston, TX 77032